Return and Refund Policy
Section 1 Cancellation Policy
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped.
If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.
Section 2 VIVROSIA’s 15 days Return and Refund Policy
All the products listed in the VIVROSIA come with a FREE replacement warranty for 15 days from the date of receiving. If your purchase does not match the description or is the item is defective, please contact us immediately after receiving your order – we will make sure that all of your issues are resolved.
If you received the wrong item, please contact us at [email protected],we will arrange to deliver the correct items or return all your payment.
For defective or faulty products, please take photos or videos and email us at [email protected] – we will replace or refund your purchase after confirmation.
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
Section 3 Refund Processing Method
We process the refund once the products have been received and verified at our warehouse/seller.
- For payments done through credit/debit cards, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
- For PayPal transactions, refund will be initiated to the PayPal account from which the payment was made. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
Section 4 Receiving Refunds
Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
Request your Vivrosia Return Number and by emailing [email protected] with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the VR# and the address of the closest warehouse where you can mail the product you would like to return.
To assure your refund please use a traceable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please make sure you send the item back as a gift as we don’t cover custom fees for returns)
Upon the receipt of your package your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 15 days after delivery
- Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Note: Personal care appliances cannot be returned & refunded due to hygiene issues.
Section 5 Sale/Promotion items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Section 6 Invalid Reasons where this Return and Refund Policy is not applicable:
- Buyer no longer wants the items -This is the most common example which we cannot honor if we want to continue offering great value at VIVROSIA. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
- Buyer found items cheaper somewhere else – Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.